Refund and Cancellation

What is Returns policy?

At Desimugs, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return on our Website. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product.

We assure you that all products sold on Desimugs website are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Returns policy has got you covered.

Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange.

Cancellation Order Policy 

The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and User’s credit/ debit/ cash card charged. If User’s credit/ debit/ cash card has already been charged for the purchase and User’s order is cancelled, the Company shall immediately issue a credit to User’s credit/ debit/ cash card account for the amount of the charge.

User shall be entitled to cancel an order of any Product, booked on the Website, by placing a “Cancel Order” request, by logging a call with Company™s Customer Care Centre by phone on 9823716264

  1. Cancel Order” can be placed anytime after booking of order but before status of order changes into “handed over to courier” on the Website.
  2. All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 5% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.